Posts Tagged ‘user experience’

Clearer Movie Rentals in iTunes

Wednesday, March 24th, 2010

iTunes movie rental screens – see the before-and-after graphic below – would benefit from some simple user experience improvements:

  • You do not need to rent directly from a search screen such as ‘New to Rent’. I would anticipate most people click through to the movie first, then choose rent, to reassure themselves on making the correct purchase. So the prominent rental buttons on the search just make the page unnecessarily busy, and should be removed.
  • There are also superfluous and visually busy buttons for buying movies, either in a forlorn attempt to upsell – out of all renters, how many people do you honestly think go to rent and end up buying from a browsing screen – or due to store-wide conventions on presenting movies with no consideration for context. These buying buttons are unnecessary.
  • There is wasted wordage. People will understand that ‘Mar 20, 2010′ is the release date for a movie when it is in a section called “New to Rent’. You do not need the word ‘Released’.
  • The supporting details, such as genre and release date, visually compete with the important title and box cover. The supporting details should be less prominent.
  • The box cover is an incredibly powerful selling tool, yet is very small on the page. This should be made as large as feasible.

Here is my mockup. (Click for large version.)

Before-and-after for movie rentals 'new to rent' page, with after having larger box covers, fewer details, and no rental buttons.

This is purposely a usability evolution, rather than a revolution. I will develop a dramatically improved approach in a future mockup.

Improving the iTunes store – search results

Sunday, March 7th, 2010

Following from my last post about the iTunes store, I appear to be on a roll here. Here’s how you can give the iTunes store’s search results a makeover.

Here’s the current store search results page (click to embiggen) for ‘TomTom’, where inexplicably the app search results aren’t at the top – even when you search from an app store page:

Search results screenshot in current iTunes store, from search for 'TomTom'.

And my mockup (click to embiggen):

A mockup of an improved iTunes store search result, with clearer grouping of results, less vertical space used, and less visual clutter.

Again, purposely an evolution rather than a revolution. There are some really creative ways you could take these search results even further, given the huge amount of store content you have to sift through.

Improving the iTunes store – TV shows

Friday, March 5th, 2010

An iTunes thread on Ars Technica inspired me to give the iTunes store a user experience spring clean – specifically, browsing TV shows.

Here’s the US store’s current presentation of Curb Your Enthusiasm, Season 1 (click to embiggen):

Screenshot of Curb Your Enthusiasm page of iTunes store

It’s crowded. Information is duplicated, such as the main season picture, the show title and season number, and many little details like “Genre: Comedy” (we’re, uh, in the Comedy section).

The episode list feels like a wall of text, unbalanced in density between name and descriptions, and doesn’t encourage you to browse and engage. And I’ve really tried hard to think of a reason why anyone would want to sort the episodes by time – the need for a column format is questionable, not helped by the column widths not being resizable.

Finally, it has some carry-through annoyances from the rest of the store, such as the incomplete breadcrumb trail – of course, that reflects a bigger structural issue.

So here’s my version, purposely an evolution rather than revolution (click to embiggen):

Alex's mockup of the Curb Your Enthusiasm page of iTunes store, with many changes as detailed in the text.

Notable changes:

  • Episodes are visually larger with more implicit structure, and include full descriptions, a video frame, subtler presentation of metadata (time, episode number, etc.), and a clearer visual cue to try the preview.
  • The breadcrumb trail is more complete – although Apple needs to make some additional landing pages in the site structure to fix the real issue. (An overview page for all ‘Curb Your Enthusiasm’ seasons is one example.)
  • Lots of unnecessary wordage is removed. Customer reviews take half the space. Other seasons don’t mention ‘Curb Your Enthusiasm’ over and over. And I think most people understand the description without a big fat ‘Description’ heading (although there are good accessibility reasons for a heading).

I may work up a ‘revolutionary’ example. My mockup is mostly window dressing, apart from the experimentation with episode display.

The biggest problem with iTunes is this: it uses a relatively inflexible display approach for all its content – movies, podcasts, music, (soon) books, and so forth – and it’s really starting to creak and groan under the strain. Such diverse content types need tailored presentation to be fully engaging and successful.

(As an aside, remind me next time not to Photoshop up an example that uses a mottled blue background. That caused me seven levels of pain.)